SATISFACTION QUESTIONNAIRE
Dear Clients,

Your satisfaction with the services of our clinic is very important to us. For the purpose of continuously improving our care of your health and avoiding any potential deficiencies, we have prepared this satisfaction questionnaire for you.

By taking a moment to complete this form and inform us of your opinion, you will help us further improve the quality of our services.

Thank you for all your comments. We are here for you and your health.
A.   Ordering and examination
1. How did you order your appointment at our healthcare facility?
2. Were you satisfied with the arranged appointment time?
3. How would you evaluate communication with our customer service?
(1 = worst / 10 = best)
4. If possible, please provide us with further comments on your experience of arranging an appointment.
B.   Healthcare
5. Which specialisations of adult healthcare have you visited?
6. Which specialisations of paediatric healthcare have you visited?
7. How would you evaluate your experience with the doctor following your visit to the specialisation in question?
(1 = worst / 10 = best)
8. How would you evaluate your experience with the nurse following your visit to the specialisation in question?
(1 = worst / 10 = best)
9. If possible, please provide us with further comments on your experience of your visit to our clinic.
10. Do you use our HealthPlus mobile app?
11. If possible, please provide us with further comments on your experience of our mobile app or use of the client zone. Do you have any suggestions regarding our website?
12. If you have any further comments on our activity or if you are lacking a particular service, please inform us. We will be happy to make use of your observations for the further improvement of our services.
Thank you for completing the questionnaire,

The Program Health Plus Team